At Aalia Creations, we strive to provide you with high-quality products and a smooth shopping experience. Please read our Refund & Cancellation Policy carefully to understand how we handle cancellations, refunds, and exchanges.
1. Order Cancellation Policy
- Orders can only be cancelled within 6 hours of placing the order.
- To request a cancellation, please email us at contact@aaliacreation.com with your order details.
- Orders that have already been processed, shipped, or dispatched cannot be cancelled.
2. Refund Policy
- All payments made on our website are non-refundable.
- Once an order is confirmed and processed, no refund will be issued under any circumstances.
- In case of a payment error or duplicate payment, please contact us immediately at contact@aaliacreation.com. After verification, if eligible, we may issue a refund.
3. Return & Exchange Policy
- We only accept exchanges in the event of a damaged or defective product.
- To request an exchange, you must:
- Notify us within 48 hours of receiving the product.
- Email us at contact@aaliacreation.com with your order number, photos of the damaged product, and a description of the issue.
- After reviewing your request, we will inform you if the exchange is approved. If approved, you may be required to return the product in its original packaging.
- We do not accept returns or exchanges for:
- Products damaged due to misuse or mishandling.
- Custom-made, personalized, or sale items.
- Products that have been used, worn, or altered after delivery.
4. Non-Refundable Items
- Custom Orders: Products made to order based on your specifications are non-refundable.
- Sale/Discounted Items: Products purchased during sales or promotional events cannot be returned or refunded.
- Used or Damaged Products: Products damaged after delivery or showing signs of use will not be accepted for exchange.
5. Shipping Costs for Returns
- Customers are responsible for the shipping costs incurred when returning products for exchange.
- We recommend using a trackable shipping service to ensure your return is received safely.
6. Payment Gateway Charges
- Payment processing fees charged by Razorpay or any other payment gateway are non-refundable under all circumstances.
7. Policy Updates
- Aalia Creations reserves the right to modify this Refund & Cancellation Policy at any time without prior notice. Any changes will be posted on this page.
8. Contact Us
If you have any questions about this Refund & Cancellation Policy, feel free to contact us:
Aalia Creations
Owner: Mittal Bhatt
Email: contact@aaliacreation.com
Phone: 99090 39495
Address: 4, Saffron Hub, Opp. Wikalp Children Hospital,
Chhani Main Road, Vadodara - 390024, Gujarat, India
